Thank you for shopping at SolarEast Australasia. The following information sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 5 days. We will contact you for some reason if there are any delays.
3. Shipment Locations
3.1. Domestic Only
SolarEast Australasia does not ship internationally at this time. We ship domestic only - anywhere in Australia.
4. Shipment rates and delivery estimates
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
(a) Standard Shipping
The order will arrive within 3-5 days business days. Shipping costs are specified when the product is ordered.
4.1. Please note:
- Business day means Monday to Friday, excluding public holidays
- Orders are not shipped or delivered on weekends
- Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items
- Products may be delivered in separate orders
- When placing your order, we consider these factors when calculating the Estimated Delivery Date:
- Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local deliver
- We will not be responsible for wrong shipping address if you provide incorrect information.
5 Tracking Options
SolarEast Australasia aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
- Domestic Only
All orders delivered within Australia automatically have tracking.
7. Missing or Lost Packages
There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. SolarEast Australasia politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at 1300 668 886 or firstname.lastname@example.org to report missing or lost packages.